Our Order Policies

Because we care about freshness, quality, and your experience with Alburyani, we’ve kept our policies simple, fair, and transparent.

Cancellation Policy

Changed your mind? No problem! If you cancel your order within 24 hours of placing it and your order hasn’t been processed yet, we’ll cancel it and issue a 100% refund.

Once your order has been processed and dispatched, we won’t be able to cancel it. 

To request a cancellation, email us at customercare@alburyani.com or call us on +91 90308 91010.

Returns & Exchanges

If there’s a problem with your order, please let us know within 24 hours of delivery.
Please contact us at customercare@alburyani.com or call / WhatsApp +91 90308 91010. 

We can accept returns only if:

• Your order arrived damaged (with the seal still intact), or

• You received the wrong item.

To be eligible for a return:

• The product must be unused and in its original packaging.

• The seal must not be opened.

• You must report the issue within 24 hours of receiving your order.

Tip: If you can, take a video or clear photos while opening your package. It really helps us process things quickly if something goes wrong.

Refund Policy

If your return is approved, we’ll process your refund within 5–7 business days to your original method of payment. You’ll get an email confirmation as soon as the refund is on its way. In case of order cancellation, the refund will be processed immediately.

At Alburyani, we keep things fresh—literally! Since our products are 100% natural and free from preservatives, we follow these policies to make sure your order reaches you in perfect condition and remains safe to consume.

We appreciate your understanding and support for small-batch, honest food made with care. If you ever have a question, don’t hesitate to reach out—we’re always happy to help.

If you have any questions or concerns, contact us at customercare@alburyani.com or call +91 90308 91010. We’re always here to help!